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English for Customer Relations

VanWest College

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Course description

This course introduces customer service in Sales, Tourism, and Cafes. It covers industry-specific skills, effective communication, and coffee-making, while also teaching resume writing, cover letters, and interview techniques, preparing students for job applications in their chosen fields.
RECOMMENDED FOR students who seek to build a career in customer service in the Sales, Tourism, and Cafe industries

Week 1: Sales Intro to Customer Service / Stores / Vocabulary & Grammar
Week 2: Hotels Hotel Services / Dealing with Customers / Vocabulary & Grammar
Week 3: Tourism Industry Services Intro to Tourism & Services / Tour Guiding / Vocabulary & Grammar
Week 4: Industry & Getting hired Indoor & Outdoor Tourism / Job Applications & Resumes / Interviews

Part 2: Baristas (Weeks 5-8)
Week Key Topics
Week 5: Setting up a cafe Coffee Making / Equipment & Supplies / Vocabulary & Grammar
Week 6: Working at a cafe Customized Drinks / Ordering / Large Groups / Vocabulary & Grammar
Week 7: Cafe Refreshments Food Prep / Menu Developing & Displaying / Vocabulary & Grammar
Week 8: Industry & Getting hired Promotions & Marketing / Job Applications & Resumes / Interviews

Course topics

Listening, Speaking, Reading, Writing and Vocabulary

Class schedule

Course duration
2-52 weeks
Start dates
10 Nov 2025
Classes per week
30 lessons per week (each lesson lasts 50 min)
Class days
Monday - Friday
School holidays
11 Nov 2025, 25 Dec 2025, 26 Dec 2025, 01 Jan 2026, 16 Feb 2026, 03 Apr 2026, 18 May 2026, 01 Jul 2026, 03 Aug 2026, 07 Sep 2026, 30 Sep 2026, 12 Oct 2026

VanWest College does not hold classes on the holiday dates above. The school does not compensate for these holidays, so make sure to choose your start date accordingly.

Class times

Morning session
08:30 AM - 12:00 PM
Afternoon session
01:00 PM - 02:45 PM

Class schedule may change depending on availability and season.

Class level

Intermediate
High intermediate
Advanced
You will take a placement test on your first day to determine your class level. You may also take this test before your arrival in Vancouver.

Class size

Average 12 students
Maximum 19 students

Student age

Age range 16 - 60 years old
Average 21 years old
(20 in the summer)

Certificate

A certificate of completion will be issued at the end of the course.
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school

School description

VanWest College is a privately owned Canadian college with two locations in Vancouver and Kelowna, British Columbia. The College is certified by the Private Training Institutions Regulatory Unit (PTIRU) of the Ministry of Post-Secondary Education and Future Skills. Certification by PTIRU assures clients that VanWest College delivers education and training programs that meet and exceed high quality educational standards and student protection.

Highly interactive program courses, taught by industry leaders, are designed to improve students’ communication skills, increase business knowledge and refine job-search and employability skills. Students will acquire the essential real-life skills necessary to be successful in a workplace environment and students in co-op programs will spend approximately 50% of their program time in paid, authentic Canadian job placements. For real learning, real experience and real results, VanWest College is the premiere choice.

Year opened
1989
Number of classrooms
16

Accreditations

Facilities

  • Social Activities
  • Cultural Trips
  • Elevators
  • Wheelchair access
  • Eating Area
  • Free Internet
  • Wireless Internet
  • Computers
  • After-Class Seminars
  • Studying Area
  • Sports Activities

Teacher qualifications

Native English speakers
Over 50%
Teachers with English teaching certification
All
Teachers with college degrees
All

University partners

has partnerships with the following universities and colleges in Canada. You can gain full or conditional acceptance into one of these institutions.

Algoma University

Nationality and age mix

The nationality and age mix at VanWest College varies over different time periods, courses and levels. Throughout the year, the average age is 21. In the summer, the average age is 20.

teaches students from all over the world, including:

Japan
30%
South Korea
20%
Mexico
15%
Taiwan
15%
Brazil
10%
Turkey
5%
Argentina
2%
Switzerland
2%
Czech Republic
1%

School holidays

does not hold classes on the holiday dates below. The school does not compensate for these holidays, so make sure to choose your start date accordingly.

Open dates
Year round
School holidays
11 Nov 2025, 25 Dec 2025, 26 Dec 2025, 01 Jan 2026, 16 Feb 2026, 03 Apr 2026, 18 May 2026, 01 Jul 2026, 03 Aug 2026, 07 Sep 2026, 30 Sep 2026, 12 Oct 2026

School location

VanWest Vancouver is located in the heart of downtown – within a short walking distance from all the key attractions this exciting city has to offer. We are conveniently located close to all transportation lines.

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Photos

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housing

Housing

VanWest College offers the following housing types:
homestay

Homestay - Single-person room - Breakfast, lunch, and dinner

$269
weekly
Age range: 12 - 60 years old
Location: In the city center of Vancouver
Housing type: Homestay
Room type: Single-person room
Board type: Breakfast, lunch, and dinner (21 meals per week)
Facilities: Kitchen, laundry, wireless internet, free internet, tV room, carpet, hardwood, and 24/7 supervision
Distance to school: 35 - 50 minutes by bus
Availability: January - December
Check-in: Saturday, anytime
Check-out: Saturday, anytime
$269
Staying with a Canadian family is an excellent way to improve your English. VanWest College ensures safe, comfortable and friendly host families. Our homestay families have worked with us for many years. Homestays are a wonderful way to experience Canadian culture and learn about the surrounding area while being part of a Canadian family.
student-residence

Student residence (off-campus) - Single-person room - No meals

$365
weekly
Age range: 19 - 60 years old
Address: 1455 Nelson St, Vancouver, BC V6G 2C8, Canada
Location: In the city center of Vancouver
Housing type: Student residence (off-campus)
Room type: Single-person room
Board type: No meals
Facilities: Kitchen, wireless internet, free internet, hardwood, heating, and 24/7 supervision
Distance to school: 10 - 15 minutes by walk
Availability: January - December
Check-in: Saturday, anytime
Check-out: Saturday, anytime
$365
VanWest Vancouver Nelson Residence is located in the heart of Downtown Vancouver. The building is located in the popular West End neighborhood. A wide range of amenities is within easy reach, including trendy cafes, diverse dining options, and local boutiques. Robson Street, one of Vancouver’s premier shopping and dining destinations, is just a short stroll away.
visa

Visa support

We cannot apply for visas on behalf of students. However, the school can supply you with all the documentation you need to support your visa application.

Your letter of acceptance will be sent to your home address by regular mail at no charge to you. If you wish to receive your paperwork by express mail, you will be charged C$ 25 when you register.

Visit Canada's Citizenship and Immigration website »

Flights and airport transfer

Please note that we do not book flights for our students. If you are researching airfare costs, we recommend using Kayak.com, a search engine that lets you compare flight options from your home country to Vancouver based on your budget, schedule and preferences.

Travel insurance

Study abroad worry-free with Language International's health and personal effects insurance coverage. When you book a course with us, you can opt to purchase an international insurance plan that covers not only your health care cost but also loss of your personal belongings. You must book your insurance in advance when you register.

Learn more about our insurance plan »

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Questions and answers

Have questions? Get answers from VanWest College staff, Language International student advisors, and past students.

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