Oxford College of Education
Bridge House, 56 Bridge St, High Wycombe, High Wycombe, Buckinghamshire HP11 2EL, UK
Oxford College of Education
Customer Services Certification Level 3
From secretary to upper management, the chances are that all members of your staff will come into contact with customers at some time or other. Knowing how to provide a customer with the highest possible level of service is incredibly important to your business. This is where this course could prove to be invaluable to your whole team.
The course comprises 11 interesting modules that will help guide your staff towards a better understanding of customer service. They will learn about different types of customers and their rights under UK law.
Retaining customers is incredibly important in any line of business, so this course will also give them some vital tips on how to keep your customers or get them back, if they lose them.
What’s Covered in the Course?
Through this course, your staff will learn about:
The basics of customer service, such as the terminology and the different types of customer service;
What internal and external customers are and how to recognise them;
The importance of how you present yourself and how to dress and behave in a way that impresses a customer;
Why communication is so important in client interactions and how to communicate effectively;
How to deal with a conflict to a customer’s satisfaction;
The three main areas of customer service will be covered: face-to-face customer service, telephone customer service and electronic customer service;
The best way to deal with an angry client and the best methods for controlling your emotions;
How to know when a customer has crossed the line and when to stand up for yourself;
How to deliver the best possible service, in order to consistently impress your company’s customers.
What are the Benefits of the Course?
There are a range of benefits for your staff to gain, when they have successfully completed this course:
Gaining a better understanding of how their customers think;
Becoming a more valuable asset in their organisation;
The ability to study at the time and from the place that best suits them;
Upon completion of the course, they receive an industry-recognised and fully-accredited certification;
Study materials are available on all major devices and can be accessed by your staff 24/7, without any future time limit.
Class schedule may change depending on availability and season.
| Average | 12 students |
| Maximum | 15 students |
| Age range | 16 - 35 years old |
| Average | 19 years old |
Welcome to Oxford College of Education (OCE)
A Beacon of Academic Excellence and Opportunity
Nestled in the vibrant town of High Wycombe, just a short distance from the dynamic city of London and the global gateway of Heathrow Airport, Oxford College of Education (OCE) stands as a cornerstone of opportunity for students worldwide. At OCE, we blend academic rigor with a nurturing community, creating an environment where every learner can thrive.
Why Choose OCE?
Modern Facilities, Inspiring Spaces
Our state-of-the-art campus features cutting-edge classrooms, dedicated staff areas, and comprehensive study resources designed to foster academic success. Beyond infrastructure, we cultivate a supportive community that feels like a home away from home.
A Diverse, Global Community
OCE welcomes students from across the globe, creating a rich tapestry of perspectives that enhances learning and prepares you for success in an interconnected world. Whether you're a local student or an international learner, OCE is your launchpad for growth.
Flexible, World-Class Education
In today’s fast-paced world, flexibility is key. Our bespoke online courses for GCSE, IGCSE, AS, and A-Level qualifications allow you to study at your own pace, from anywhere. Tailored to modern learners, these programs offer:
Early completion options for ambitious students.
Flexible scheduling to suit your lifestyle.
Accessible, high-quality content to ensure academic success.
Industry-Recognized Professional Training
Elevate your career with over 500 CPD-accredited training qualifications, curated by experts and globally recognized. Our flexible online courses let you join anytime, from anywhere, empowering you to start or advance your professional journey.
Holistic Student Experience
At OCE, we prioritize your overall development. Our campus offers:
Access to the largest public library in the area for research and study.
A variety of dining options within walking distance.
A vibrant, inclusive community where every student feels valued.
Our dedicated academic and non-academic staff go above and beyond to support you, ensuring a welcoming environment that fosters lifelong learning.
Our Accreditation
OCE is proudly accredited by the Accreditation Service for International Schools, Colleges, and Universities (ASIC), a globally respected independent body. This accreditation reflects our commitment to delivering high-quality education and helps students make informed choices about their academic journey.
Award-Winning Excellence
In 2021, OCE was honored with the Inclusivity through Information Technology Award, recognizing our innovative use of technology to make education accessible to all.
Academic Programs and Partnerships
Course Offerings
We partner with leading awarding bodies to deliver world-class qualifications:
CIE, Edexcel, AQA, OCR for GCSE, IGCSE, AS, and A-Level courses.
Trinity College London, QUALIFI, ICQ, and more for specialized programs.
University Pathways
OCE collaborates with prestigious universities to support your progression to undergraduate, postgraduate, and PhD studies. Our team provides personalized guidance to help you take the next step in your academic journey.
Our Esteemed Team
Our faculty comprises British-trained, qualified experts with a passion for education. With extensive experience across diverse disciplines, they are committed to guiding you toward success.
Approved Exam Centre
OCE is an authorized exam center for Pearson Vue and ACCA (CBE), hosting hundreds of candidates monthly for their professional and academic exams.
A Journey of Continuous Growth
Since our founding in 2017, OCE has been dedicated to excellence and innovation. Here’s a glimpse of our milestones:
2017: Established Oxford College of Education.
2018: Achieved ASIC accreditation and began recruiting local and international students.
2019-2020: Welcomed our first student cohorts and delivered BTEC Level 3 Business courses and apprenticeships.
2020-2021: Transitioned to digital systems, launched 500 CPD-accredited courses, and won the Inclusivity through Information Technology Award.
2022: Enhanced our platform with Moodle Workplace and gained Ofsted approval for childcare provision.
2023: Expanded international enrollment and secured Crown Commercial Service (CCS) approval.
2024: Forged partnerships with schools and corporate clients to deliver GCSE, A-Level, and CPD courses.
As we look to the future, OCE remains committed to empowering students and fostering innovation in education.
Join Our Community
At Oxford College of Education, we believe in unlocking every student’s potential. Whether you’re pursuing academic excellence, professional growth, or personal development, OCE is your partner in success. Join us today and embark on a transformative journey of discovery, growth, and endless possibilities.
Oxford College of Education: Where Dreams Take Flight.
The nationality and age mix at Oxford College of Education varies over different time periods, courses and levels. Throughout the year, the average age is 19. In the summer, the average age is 19.
OCE does not hold classes on the holiday dates below. The school does not compensate for these holidays, so make sure to choose your start date accordingly.
We cannot apply for visas on behalf of students. However, the school can supply you with all the documentation you need to support your visa application.
If you are studying in the UK for over 11 months, you will receive a reference number called a Confirmation of Acceptance for Studies (CAS) that you need to submit to the UK embassy along with your General Student Visa application. Students who have successfully booked a language course and have paid their fees will receive a CAS from OCE. Please note that UK law states that a CAS can only be issued to students who intend to pursue English language studies for over 11 months.
If you are studying in the UK for 11 months or less, you have to apply for a special visitor visa called a Student Visitor Visa. As a student visitor, you will not be able to work part-time while studying. If you plan to study in the UK for 11 months or less, a letter of acceptance will be sent to your home address by regular mail at no charge to you.
Please note that we do not book flights for our students. If you are researching airfare costs, we recommend using Kayak.com, a search engine that lets you compare flight options from your home country to High Wycombe based on your budget, schedule and preferences.
Study abroad worry-free with Language International's health and personal effects insurance coverage. When you book a course with us, you can opt to purchase an international insurance plan that covers not only your health care cost but also loss of your personal belongings. You must book your insurance in advance when you register.
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