Customer Services Certification Level 3

Oxford College of Education

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Course description

Customer Services Certification Level 3
From secretary to upper management, the chances are that all members of your staff will come into contact with customers at some time or other. Knowing how to provide a customer with the highest possible level of service is incredibly important to your business. This is where this course could prove to be invaluable to your whole team.

The course comprises 11 interesting modules that will help guide your staff towards a better understanding of customer service. They will learn about different types of customers and their rights under UK law.

Retaining customers is incredibly important in any line of business, so this course will also give them some vital tips on how to keep your customers or get them back, if they lose them.

What’s Covered in the Course?
Through this course, your staff will learn about:

The basics of customer service, such as the terminology and the different types of customer service;
What internal and external customers are and how to recognise them;
The importance of how you present yourself and how to dress and behave in a way that impresses a customer;
Why communication is so important in client interactions and how to communicate effectively;
How to deal with a conflict to a customer’s satisfaction;
The three main areas of customer service will be covered: face-to-face customer service, telephone customer service and electronic customer service;
The best way to deal with an angry client and the best methods for controlling your emotions;
How to know when a customer has crossed the line and when to stand up for yourself;
How to deliver the best possible service, in order to consistently impress your company’s customers.
What are the Benefits of the Course?
There are a range of benefits for your staff to gain, when they have successfully completed this course:

Gaining a better understanding of how their customers think;
Becoming a more valuable asset in their organisation;
The ability to study at the time and from the place that best suits them;
Upon completion of the course, they receive an industry-recognised and fully-accredited certification;
Study materials are available on all major devices and can be accessed by your staff 24/7, without any future time limit.

Class schedule

Course duration
52 weeks
Start dates
Every Monday
Classes per week
1 lesson per week (each lesson lasts 60 min)
Class days
Monday - Sunday

Class schedule may change depending on availability and season.

Class level

All levels, beginner to advanced
You will take a placement test on your first day to determine your class level. You may also take this test before your arrival in High Wycombe.

Class size

Average 12 students
Maximum 15 students

Student age

Age range 16 - 35 years old
Average 19 years old

Certificate

A certificate of completion will be issued at the end of the course.
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visa

Visa support

We cannot apply for visas on behalf of students. However, the school can supply you with all the documentation you need to support your visa application.

If you are studying in the UK for over 11 months, you will receive a reference number called a Confirmation of Acceptance for Studies (CAS) that you need to submit to the UK embassy along with your General Student Visa application. Students who have successfully booked a language course and have paid their fees will receive a CAS from OCE. Please note that UK law states that a CAS can only be issued to students who intend to pursue English language studies for over 11 months.

If you are studying in the UK for 11 months or less, you have to apply for a special visitor visa called a Student Visitor Visa. As a student visitor, you will not be able to work part-time while studying. If you plan to study in the UK for 11 months or less, a letter of acceptance will be sent to your home address by regular mail at no charge to you.

Learn more about how to get a UK visa »

Flights and airport transfer

Please note that we do not book flights for our students. If you are researching airfare costs, we recommend using Kayak.com, a search engine that lets you compare flight options from your home country to High Wycombe based on your budget, schedule and preferences.

Travel insurance

Study abroad worry-free with Language International's health and personal effects insurance coverage. When you book a course with us, you can opt to purchase an international insurance plan that covers not only your health care cost but also loss of your personal belongings. You must book your insurance in advance when you register.

Learn more about our insurance plan »

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Questions and answers

Have questions? Get answers from Oxford College of Education staff, Language International student advisors, and past students.

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