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Customer Experience Management

Bayswater Toronto

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Course description

Lead the way is guest experiences!
Start your journey to becoming a leader in customer service and hospitality. Learn to create unforgettable guest experiences with practical tools and insights covering effective communication, cultural understanding, and the latest in digital technologies and AI to help you deliver exceptional service.

This course is perfect for:
› Aspiring hospitality professionals
› Current front-line employees seeking to improve skills
› Future managers looking to advance their careers
› Career changers interested in customer experience in hospitality
› Individuals wanting to refine their customer service skill

Class schedule

Course duration
4 weeks
Start dates
06 Apr 2026, 29 Jun 2026 and 16 Oct 2026
Classes per week
15 lessons per week (each lesson lasts 45 min)
Class days
Monday - Friday
School holidays
16 Feb 2026, 03 Apr 2026, 18 May 2026, 01 Jul 2026, 03 Aug 2026, 07 Sep 2026, 30 Sep 2026, 12 Oct 2026, 11 Nov 2026, 21 Dec 2026 - 28 Dec 2026, 01 Jan 2027

Bayswater Toronto does not hold classes on the holiday dates above. The school does not compensate for these holidays, so make sure to choose your start date accordingly.

Class times

You can choose from the following class times:

Afternoon session
01:00 PM - 04:20 PM

Class schedule may change depending on availability and season.

Class level

High intermediate
Advanced
You will take a placement test before your arrival in Toronto to determine your class level.

Class size

Average 15 students
Maximum 20 students

Student age

Age range 20 years old and older
Average 28 years old

Certificate

A certificate of completion will be issued at the end of the course.
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school

School description

Toronto provides the best combination of big-city convenience with the safety and comfort of a small town. It offers a wide range of artistic and cultural activities, with an abundance of theatres, concerts, museums, and galleries. And of course, the Toronto Zoo is known for its interactive education and conservation activities.

Situated in the heart of North York, students at Bayswater Toronto have access to North York Central library and a direct indoor connection to the subway, a safe and convenient mode of
transportation. This uptown location leaves you just seconds from a variety of cafes, theatres and major shopping centres.

Number of classrooms
22

Facilities

  • Social Activities
  • IELTS Test Center
  • Eating Area
  • Free Internet
  • Wireless Internet
  • Studying Area

Teacher qualifications

Native English speakers
All
Teachers with English teaching certification
All
Teachers with college degrees
Over 50%

Nationality and age mix

The nationality and age mix at Bayswater Toronto varies over different time periods, courses and levels. Throughout the year, the average age is 28. In the summer, the average age is 28.

Bayswater Toronto teaches students from all over the world, including:

Brazil
30%
Colombia
22%
South Korea
18%
Mexico
8%
Japan
5%
Jordan
3%
France
2%
Turkey
1%
Other
11%

School holidays

Bayswater Toronto does not hold classes on the holiday dates below. The school does not compensate for these holidays, so make sure to choose your start date accordingly.

Open dates
Year round
School holidays
16 Feb 2026, 03 Apr 2026, 18 May 2026, 01 Jul 2026, 03 Aug 2026, 07 Sep 2026, 30 Sep 2026, 12 Oct 2026, 11 Nov 2026, 21 Dec 2026 - 28 Dec 2026, 01 Jan 2027

School location

Situated in the heart of North York, students at Bayswater Toronto have access to North York Central library and a direct indoor connection to the subway, a safe and convenient mode of transportation. This uptown location leaves you just seconds from a variety of cafes, theatres and major shopping centres.

Take a video tour

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Photos

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visa

Visa support

We cannot apply for visas on behalf of students. However, the school can supply you with all the documentation you need to support your visa application.

Your letter of acceptance will be sent to your home address by regular mail at no charge to you.

Visit Canada's Citizenship and Immigration website »

Flights and airport transfer

Please note that we do not book flights for our students. If you are researching airfare costs, we recommend using Kayak.com, a search engine that lets you compare flight options from your home country to Toronto based on your budget, schedule and preferences.

Travel insurance

Study abroad worry-free with Language International's health and personal effects insurance coverage. When you book a course with us, you can opt to purchase an international insurance plan that covers not only your health care cost but also loss of your personal belongings. You must book your insurance in advance when you register.

Learn more about our insurance plan »

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questions

Questions and answers

Have questions? Get answers from Bayswater Toronto staff, Language International student advisors, and past students.

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