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Customer Experience Management

Bayswater Toronto

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Course description

Customer experience (CX) is the art of creating memorable interactions that turn customers into loyal advocates. Learn how to design outstanding customer journeys and foster brand loyalty using customer psychology, digital innovation, data insights, and AI technologies.CX is fast growing and highly regarded skillset. you'll engage in hands-on workshops, go on a company visit, and benefit from personalised career advice to excel in future of work.

Who Is It For?​

- Future professionals aiming for customer experience, marketing, CRM, operations, or innovation roles ​

- Entrepreneurs and career changers building customer-first businesses ​

- Front-line employees and early-career professionals who want to move into customer strategy and experience leadership ​

- Students who want to explore customer experience management before advancing to degree-level study

Class schedule

Course duration
4 weeks
Start dates
06 Apr 2026, 29 Jun 2026 and 16 Oct 2026
Classes per week
15 lessons per week (each lesson lasts 45 min)
Class days
Monday - Friday
School holidays
16 Feb 2026, 03 Apr 2026, 18 May 2026, 01 Jul 2026, 03 Aug 2026, 07 Sep 2026, 30 Sep 2026, 12 Oct 2026, 11 Nov 2026, 21 Dec 2026 - 28 Dec 2026, 01 Jan 2027

Bayswater Toronto does not hold classes on the holiday dates above. The school does not compensate for these holidays, so make sure to choose your start date accordingly.

Class times

You can choose from the following class times:

Afternoon session
01:00 PM - 04:20 PM

Class schedule may change depending on availability and season.

Class level

High intermediate
Advanced
You will take a placement test before your arrival in Toronto to determine your class level.

Class size

Average 15 students
Maximum 20 students

Student age

Age range 20 years old and older
Average 28 years old

Certificate

A certificate of completion will be issued at the end of the course.
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school

School description

The Toronto centre ensures a modern and highly equipped learning environment. With 21 classrooms, the centre features a Student Lounge, Self-Study Area, Student Kitchen, and Interactive Whiteboards.

Teaching is delivered by qualified instructors using a project-based, practical approach. We are accredited by Languages Canada.

Number of classrooms
22

Facilities

  • Social Activities
  • IELTS Test Center
  • Eating Area
  • Free Internet
  • Wireless Internet
  • Studying Area

Teacher qualifications

Native English speakers
All
Teachers with English teaching certification
All
Teachers with college degrees
Over 50%

Nationality and age mix

The nationality and age mix at Bayswater Toronto varies over different time periods, courses and levels. Throughout the year, the average age is 28. In the summer, the average age is 28.

Bayswater Toronto teaches students from all over the world, including:

Brazil
30%
Colombia
22%
South Korea
18%
Mexico
8%
Japan
5%
Jordan
3%
France
2%
Turkey
1%
Other
11%

School holidays

Bayswater Toronto does not hold classes on the holiday dates below. The school does not compensate for these holidays, so make sure to choose your start date accordingly.

Open dates
Year round
School holidays
16 Feb 2026, 03 Apr 2026, 18 May 2026, 01 Jul 2026, 03 Aug 2026, 07 Sep 2026, 30 Sep 2026, 12 Oct 2026, 11 Nov 2026, 21 Dec 2026 - 28 Dec 2026, 01 Jan 2027

School location

Toronto is the most multicultural city in the world, offering a vibrant hub where culture, community, and convenience meet. Our centre is located in the heart of North York.

Step outside our doors and you'll find cosy cafés, lively theatres, and some of Toronto's best shopping destinations. Students have direct access to the North York Central Library and a safe, convenient indoor connection to the subway.

Take a video tour

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Photos

  • Common room at Bayswater Toronto 1/19
  • Classroom at Bayswater Toronto 2/19
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  • Computer room at Bayswater Toronto 5/19
  • Classes at Bayswater Toronto 6/19
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  • Classroom at Bayswater Toronto 8/19
  • Homestay housing offered by Bayswater Toronto 9/19
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visa

Visa support

We cannot apply for visas on behalf of students. However, the school can supply you with all the documentation you need to support your visa application.

Your letter of acceptance will be sent to your home address by regular mail at no charge to you.

Visit Canada's Citizenship and Immigration website »

Flights and airport transfer

Please note that we do not book flights for our students. If you are researching airfare costs, we recommend using Kayak.com, a search engine that lets you compare flight options from your home country to Toronto based on your budget, schedule and preferences.

Travel insurance

Study abroad worry-free with Language International's health and personal effects insurance coverage. When you book a course with us, you can opt to purchase an international insurance plan that covers not only your health care cost but also loss of your personal belongings. You must book your insurance in advance when you register.

Learn more about our insurance plan »

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questions

Questions and answers

Have questions? Get answers from Bayswater Toronto staff, Language International student advisors, and past students.

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